/ CUSTOMER INFORMATION

Return Policy

Palkova is a food product. Please speak to customer care before sending any item back.

An issue with your delivery

If a parcel arrives damaged, contains an incorrect item or raises a quality concern, contact customer care as soon as you notice the issue. Share the order number, photographs of the item and packaging, and a description of what happened.

Keep the product and packaging

Retain the packaging and product information while your concern is reviewed. Do not consume a product that appears unsafe, damaged or spoiled. Follow the storage instructions supplied with the item.

Before returning anything

Do not send a parcel back without instructions from customer care. The team will confirm whether a return is needed and, if so, provide the appropriate address and arrangements.

Resolution

Depending on the issue and review outcome, customer care will discuss the appropriate next step. Any return, replacement or refund arrangement will be confirmed with you individually, without limiting applicable consumer rights.