/ CUSTOMER INFORMATION
Refund Policy
If something is wrong with your order or payment, please contact customer care so the issue can be reviewed.
01
Order or payment issues
For a duplicate payment, missing item, incorrect item or product-quality concern, share your order number and a clear description with customer care. For payment issues, include the transaction reference; never share a UPI PIN or OTP.
02
Reviewing a request
Keep your payment receipt, packaging and any photographs relevant to the issue. Our team will review the order and the information provided before discussing a suitable resolution. Submitting a request does not by itself confirm a refund.
03
Approved refunds
Where a refund is approved, customer care will confirm the amount, payment method and expected processing time. Bank or payment-provider processing may affect when the credit appears.
04
Cancellations
Contact customer care if you need to cancel an order. The available options depend on the order’s preparation and dispatch status and any applicable consumer rights.